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Terms and Conditions

 

Terms and Conditions

SFB Consultancy Services

Effective Date: 13/06/2024


1. Introduction

These Terms and Conditions ("Terms") govern your use of the SFB Consultancy Services website (the "Site") and the services provided by SFB Consultancy Services ("we," "our," "us"). By accessing our Site or purchasing our services, you agree to comply with and be bound by these Terms.


2. Services

We offer various training and consultancy services ("Services"). The details, pricing, and specific terms of the Services will be provided at the time of purchase or via specific service agreements.


3. User Responsibilities

By using our Site and Services, you agree to:

  • Provide accurate, current, and complete information.
  • Maintain the security of your account and promptly notify us of any unauthorized use.
  • Comply with all applicable laws and regulations.

4. Booking and Payment

  • Booking: You can book our Services  directly through the Site or by contacting us directly. Bookings are subject to availability and confirmation.
  • Payment: Payment for Services must be made in advance unless otherwise agreed. We accept various payment methods as specified on the Site.
  • Pricing: All prices are in GBP and inclusive of any applicable taxes unless stated otherwise. We reserve the right to change our prices at any time but will notify you in advance if this affects an existing booking.


5. Cancellations and Rescheduling

  • Client Cancellations: If you need to cancel or reschedule a booked Service, you must notify us at least 2 weeks in advance. Cancellations made within this period may be subject to a cancellation fee as specified in the specific service agreement.
  • Our Cancellations: We reserve the right to cancel or reschedule Services due to unforeseen circumstances. In such cases, you will be offered an alternative date or a full refund.



7. Intellectual Property

All materials provided during the Services, including but not limited to training materials, reports, and documentation, are the intellectual property of SFB Consultancy Services or our licensors. You are granted a limited, non-transferable license to use these materials for your personal or internal business purposes only.


8. Limitation of Liability

To the fullest extent permitted by law, SFB Consultancy Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your use or inability to use the Site or Services.
  • Any unauthorized access to or use of our servers and/or any personal information stored therein.
  • Any interruption or cessation of transmission to or from our Site.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Great Britain for the resolution of any disputes.


10. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page and, where appropriate, notified to you by email. Your continued use of the Site or Services after such changes have been made will constitute your acceptance of the revised Terms.


11. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

SFB Consultancy Services
Email: info@sfb-consults.co.uk 

Return and Refund Policy

 Returns and Refunds Policy


  • Training Services: If you are not satisfied with our training services, you may request a refund within  14 days of the service delivery. Refunds will be processed within 30 days of receiving your request, if the refund request is deemed to be based upon reasonable grounds. Reasonable grounds would be considered issues that relate directly to the facilitator,  content or intellectual property of SFB consultancy. 
  • Consultancy Services: Due to the nature of consultancy services, refunds are generally not provided. However, if you believe there has been an error or the service was not as described, please contact us directly to discuss your concerns where we will always aim to find a flexible solution to meet your consultancy needs.
  • Refund Process: To request a refund, please contact us at sean@sfb-consults.co.uk with your booking details and reason for the refund request. Approved refunds will be issued via the original payment method.

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